Help Center

FAQ

General

Where are you located?

Can I request my own design on a product?

How do I make sure I order the right size?

I'm an artist, can I have my designs on The Tura Store's products?

Returns & Refunds

What is your Refund Policy?

Do you accept returns?

What if I receive a faulty product?

What if I never receive my order?

Can I cancel my order?

Shipment

How long before my order is shipped?

What are the shipping options?

When will I receive my tracking number?

How do I track my order?

What if my tracking number doesn't work?

Why didn't I receive a tracking number?

Payment

How do I pay for my order?

Do you offer Cash on Delivery?